:root {
  --ink: #2b2530; --muted: #786f80; --line: #e6e0ea; --bg: #faf8fb; --card: #fff;
  --accent: #6b4e8f; --accent-ink: #fff; --crisis: #b42318; --crisis-bg: #fef3f2; --ok: #1f7a4d;
  font-family: "Pretendard", "Apple SD Gothic Neo", "Noto Sans KR", system-ui, sans-serif;
  color: var(--ink); background: var(--bg); line-height: 1.6;
}
* { box-sizing: border-box; }
body { margin: 0; }
a { color: var(--accent); }
header.top { display: flex; flex-wrap: wrap; align-items: center; gap: 1rem 1.5rem; padding: .75rem 1.5rem;
  background: var(--card); border-bottom: 1px solid var(--line); }
header.top .brand { font-weight: 700; text-decoration: none; color: var(--ink); font-size: 1.1rem; }
header.top nav { display: flex; gap: 1rem; flex-wrap: wrap; }
header.top nav a { text-decoration: none; }
header.top .who { margin-left: auto; display: flex; gap: .5rem; align-items: center; color: var(--muted); }
main { max-width: 1100px; margin: 1.5rem auto; padding: 0 1rem; }
.card { background: var(--card); border: 1px solid var(--line); border-radius: 10px; padding: 1.25rem 1.5rem; margin-bottom: 1.25rem; }
.card.narrow { max-width: 420px; margin: 3rem auto; }
.card.crisis { border-color: var(--crisis); background: var(--crisis-bg); }
.card.crisis h2, .card.crisis h1 { color: var(--crisis); }
h1 { font-size: 1.4rem; margin: 0 0 .75rem; }
h2 { font-size: 1.15rem; margin: 0 0 .75rem; }
h3 { font-size: 1rem; margin: 1.25rem 0 .4rem; }
h4 { font-size: .95rem; margin: 1rem 0 .3rem; }
.muted { color: var(--muted); font-weight: normal; font-size: .9em; }
.row { display: flex; gap: .5rem; align-items: center; flex-wrap: wrap; }
.row.between { justify-content: space-between; }
.stack { display: flex; flex-direction: column; gap: .9rem; }
.grid2 { display: grid; grid-template-columns: repeat(auto-fit, minmax(260px, 1fr)); gap: .9rem; }
.grid3 { display: grid; grid-template-columns: repeat(auto-fit, minmax(220px, 1fr)); gap: .9rem; }
label { display: flex; flex-direction: column; gap: .25rem; font-weight: 600; font-size: .95rem; }
label small { font-weight: normal; color: var(--muted); }
input, select, textarea { font: inherit; padding: .5rem .6rem; border: 1px solid #cfc6d6; border-radius: 6px; background: #fff; font-weight: normal; }
textarea { resize: vertical; }
button, .button { font: inherit; padding: .5rem 1rem; border-radius: 6px; border: 1px solid var(--accent);
  background: var(--accent); color: var(--accent-ink); cursor: pointer; text-decoration: none; display: inline-block; }
button.secondary, .button.secondary { background: #fff; color: var(--accent); }
button.danger { background: #fff; color: var(--crisis); border-color: var(--crisis); }
button.link { background: none; border: none; color: var(--accent); padding: 0; text-decoration: underline; }
button.copy { font-size: .8rem; padding: .1rem .6rem; background: #fff; color: var(--accent); margin-left: .5rem; vertical-align: middle; }
table { width: 100%; border-collapse: collapse; margin-top: .75rem; font-size: .93rem; }
th, td { text-align: left; padding: .45rem .5rem; border-bottom: 1px solid var(--line); vertical-align: top; }
th { color: var(--muted); font-weight: 600; }
tr.crisis-row td { background: var(--crisis-bg); }
.tag { font-size: .75rem; padding: .05rem .45rem; border-radius: 999px; background: #efeaf4; color: var(--accent); }
.tag.live { background: #e7f6ee; color: var(--ok); }
.status { font-weight: 700; }
.status.crisis { color: var(--crisis); }
.error { color: var(--crisis); }
ul.error { padding-left: 1.2rem; }
.text { white-space: pre-wrap; word-break: break-word; background: #fcfbfd; border: 1px solid var(--line);
  border-radius: 6px; padding: .75rem 1rem; margin: .25rem 0 .75rem; }
.text.client { background: #fffdf7; border-color: #eadfbf; }
.text.guide { background: #fff; border-color: var(--crisis); }
.blocked { border: 1px solid var(--crisis); background: var(--crisis-bg); border-radius: 6px; padding: .75rem 1rem; }
dl.facts { display: grid; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); gap: .5rem 1.5rem; margin: 0; }
dl.facts dt { color: var(--muted); font-size: .85rem; }
dl.facts dd { margin: 0; }
details { margin: .5rem 0; }
details > summary { cursor: pointer; font-weight: 600; }
details.run { border: 1px solid var(--line); border-radius: 6px; padding: .5rem .75rem; }
details.run-failed { border-color: var(--crisis); }
details.run-blocked { border-color: #e6a23c; }
ol.steps { margin: .5rem 0; padding-left: 1.4rem; }
ol.steps li { margin: .15rem 0; }
.badge { display: inline-block; min-width: 4.2em; font-size: .78rem; text-align: center; border-radius: 4px; padding: 0 .3rem; background: #eee; }
.step-done .badge { background: #e7f6ee; color: var(--ok); }
.step-running .badge { background: #fff4d6; color: #8a5a00; }
.step-failed .badge { background: var(--crisis-bg); color: var(--crisis); }
.step-skipped .badge { color: var(--muted); }
article.session { border-top: 1px solid var(--line); padding-top: .5rem; margin-top: 1rem; }
article.session.crisis h3 { color: var(--crisis); }
.issued { border: 1px solid var(--ok); background: #f0faf4; border-radius: 6px; padding: .75rem 1rem; margin-bottom: 1rem; }
code { font-size: 1.05rem; background: #fff; padding: .1rem .4rem; border-radius: 4px; border: 1px solid var(--line); }
/* 고객관리 */
th.num, td.num { text-align: right; white-space: nowrap; }
tr.muted td { color: var(--muted); }
tr.sub td { border-bottom: none; padding-top: 0; }
td.actions { white-space: nowrap; }
td.actions form { display: inline-flex; gap: .3rem; align-items: center; margin: 0 .2rem .2rem 0; }
td.actions button, tr.sub button, tr.sub input, tr.sub select { padding: .25rem .6rem; font-size: .88rem; }
td.pre { white-space: pre-wrap; }
label.check { flex-direction: row; align-items: center; gap: .4rem; font-weight: 600; }
.notice { border: 1px solid var(--line); background: #f6f2fa; border-radius: 6px; padding: .6rem .9rem; }